Unassigned Escalation Check
Detect stale unassigned conversations and escalate to team leads. Called by K8s CronJob every 5 minutes. For each team with escalate_to_user_id and unassigned_timeout_minutes configured, finds conversations that have been unassigned past the timeout and assigns them to the escalation user.
Detect stale unassigned conversations and escalate to team leads.
Called by K8s CronJob every 5 minutes. For each team with escalate_to_user_id and unassigned_timeout_minutes configured, finds conversations that have been unassigned past the timeout and assigns them to the escalation user.
Response Body
application/json
curl -X POST "https://loading/api/sync/unassigned-escalation-check"{
"results": {},
"status": "completed"
}