Welcome
Aurion AI developer documentation — guides, API reference, and integration resources.
Aurion Developer Docs
Welcome to the Aurion AI developer portal. Everything you need to integrate with the Aurion platform — from creating tickets and managing conversations to embedding voice AI and building automations.
Quick Links
- Getting Started — Create an API key and make your first request
- Authentication — API key scopes, enforcement, and error handling
- API Reference — Full endpoint reference with interactive playground
- Webhooks — Real-time event notifications with HMAC verification
Explore by Feature
| Area | Guide | Description |
|---|---|---|
| Ticketing | Tickets | ITSM ticket CRUD via external providers |
| Ticketing | Conversations | Omnichannel conversations (email, chat, WhatsApp, voice) |
| Voice | Calls & Recordings | Voice call data, transcripts, and recordings |
| Voice | Voice Widget | Embed AI voice support on your website |
| Knowledge | Knowledge Base | KB article management with LLM processing |
| Knowledge | Help Center | Public self-service portal |
| Channels | Channels | Email, WhatsApp, and saved reply configuration |
| Automation | Automation & Workflows | Rules, visual workflows, and webhook triggers |
| Automation | SLA Management | SLA policies, targets, and compliance |
| Teams | Teams & Routing | Team management, routing, and business hours |
| Teams | On-Call Scheduling | On-call rotations and shift management |
| Teams | Notifications | Notification preferences, quiet hours, delivery |
| Contacts | Contacts & Companies | Contact and company management |
| Satisfaction | CSAT Surveys | Customer satisfaction surveys and analytics |
| Analytics | Analytics | Conversation analytics, SLA compliance, AI insights |
| Analytics | Usage & Billing | Usage tracking and plan limits |
| End-User | End-User API | Mobile app and widget authentication and APIs |
Base URLs
| Environment | URL |
|---|---|
| Production | https://apps.aurionai.net/api/v1 |
| Production (v2) | https://apps.aurionai.net/api/v2 |
| Sandbox | https://apps-staging.aurionai.net/api/v1 |
Authentication
All API requests require an X-API-Key header:
curl -H "X-API-Key: ak_live_xxxx" \
https://apps.aurionai.net/api/v1/ticketsEnd-user endpoints (mobile app, widget) use JWT Bearer tokens instead. See End-User API for details.
API Versions
| Version | Base Path | Status | Use Case |
|---|---|---|---|
| v1 | /api/v1/ | Stable | ITSM tickets, calls, usage, webhooks, KB |
| v2 | /api/v2/ | Stable | Conversations, contacts, teams, SLA, analytics, workflows |
Both versions are fully supported. v2 endpoints power the Aurion CS helpdesk, while v1 endpoints interface with external ITSM providers.