Search By Phone
Search calls by phone number (AC3). Phone number is redacted in response for PII protection. Search is logged to audit_logs for compliance. Requires minimum 4 characters for search term. Rate limited to 10 searches per minute per user (SEC-001).
Search calls by phone number (AC3).
Phone number is redacted in response for PII protection. Search is logged to audit_logs for compliance. Requires minimum 4 characters for search term. Rate limited to 10 searches per minute per user (SEC-001).
In: header
Query Parameters
Phone number (min 4 chars)
4 <= lengthStart date (YYYY-MM-DD)
dateEnd date (YYYY-MM-DD)
dateMax results
501 <= value <= 100Response Body
application/json
application/json
curl -X GET "https://loading/api/v1/analytics/search?phone=string&start_date=2019-08-24&end_date=2019-08-24"{
"results": [
{
"call_id": "0d0a16ab-a508-4d58-bf24-5dc3cb248f3e",
"duration_seconds": 0,
"outcome": "string",
"phone_number_redacted": "string",
"start_time": "2019-08-24T14:15:22Z",
"status": "string"
}
],
"search_term_redacted": "string",
"total_count": 0
}{
"detail": [
{
"loc": [
"string"
],
"msg": "string",
"type": "string"
}
]
}Scan Kb For Products Endpoint POST
Scan KB articles to discover product names. This endpoint: 1. Searches KB with generic terms (directly via Freshservice API) 2. Extracts potential product names from article titles/descriptions 3. Filters out already-known products 4. Returns proposed products for admin review
Search Numbers GET
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