AurionAI Docs

Run Unassigned Timeout

Auto-assign conversations that have been unassigned for over 15 minutes. For each tenant, finds open conversations without an assignee created more than 15 minutes ago, and attempts auto-assignment via AssignmentEngine. Issue #416 Phase 7: Runs every 5 minutes via K8s CronJob.

POST
/api/sync/unassigned-timeout

Auto-assign conversations that have been unassigned for over 15 minutes.

For each tenant, finds open conversations without an assignee created more than 15 minutes ago, and attempts auto-assignment via AssignmentEngine.

Issue #416 Phase 7: Runs every 5 minutes via K8s CronJob.

Response Body

application/json

curl -X POST "https://loading/api/sync/unassigned-timeout"
{
  "results": {},
  "status": "completed"
}