Get Unified Overview
Return profile-appropriate analytics overview in a single call (Issue #470).
Return profile-appropriate analytics overview in a single call (Issue #470).
AuthorizationBearer <token>
In: header
Query Parameters
date_from?|
ISO datetime lower bound
date_to?|
ISO datetime upper bound
Response Body
application/json
application/json
curl -X GET "https://loading/api/v2/analytics/unified-overview"{
"cross_product": {
"blended_resolution_rate": 0,
"cs_share": 0,
"total_interactions": 0,
"voice_share": 0
},
"cs": {
"ai_resolution_rate": 0,
"ai_resolved_count": 0,
"channel_distribution": [
{
"channel": "string",
"conversation_count": 0
}
],
"csat_avg": 0,
"escalation_rate": 0,
"first_response_minutes_avg": 0,
"human_resolved_count": 0,
"resolution_minutes_median": 0,
"total_conversations": 0
},
"kb": {
"ai_resolutions": 0,
"helpfulness_rate": 0,
"total_published": 0,
"total_views": 0
},
"profile": "string",
"voice": {
"avg_duration_seconds": 0,
"completed_calls": 0,
"escalation_count": 0,
"failed_calls": 0,
"first_call_resolution_rate": 0,
"tickets_created": 0,
"total_calls": 0
}
}{
"detail": [
{
"loc": [
"string"
],
"msg": "string",
"type": "string"
}
]
}