Get Resolution Rates

Get resolution rates for the Resolution Rates tab (AC2, AC4). Returns FCR trend, resolution by category, and average resolution time.

Get resolution rates for the Resolution Rates tab (AC2, AC4).

Returns FCR trend, resolution by category, and average resolution time.

Authorization

AuthorizationBearer <token>

In: header

start_date*string

Start date (YYYY-MM-DD)

Formatdate

end_date*string

End date (YYYY-MM-DD)

Formatdate

include_comparison?boolean

Include previous period comparison

Defaultfalse

curl -X GET "https://loading/api/v1/analytics/resolution-rates?start_date=2019-08-24&end_date=2019-08-24"

{
  "avg_resolution_time_seconds": 0,
  "fcr_trend": [
    {}
  ],
  "period_comparison": {},
  "resolution_by_category": [
    {}
  ]
}

{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}