AurionAI Docs

Get Resolution Rates

Get resolution rates for the Resolution Rates tab (AC2, AC4). Returns FCR trend, resolution by category, and average resolution time.

GET
/api/v1/analytics/resolution-rates

Get resolution rates for the Resolution Rates tab (AC2, AC4).

Returns FCR trend, resolution by category, and average resolution time.

Authorization

AuthorizationBearer <token>

In: header

Query Parameters

start_date*Start Date

Start date (YYYY-MM-DD)

Formatdate
end_date*End Date

End date (YYYY-MM-DD)

Formatdate
include_comparison?Include Comparison

Include previous period comparison

Defaultfalse
tz?|

IANA timezone (e.g. Europe/Paris)

Response Body

application/json

application/json

curl -X GET "https://loading/api/v1/analytics/resolution-rates?start_date=2019-08-24&end_date=2019-08-24"
{
  "avg_resolution_time_seconds": 0,
  "fcr_trend": [
    {}
  ],
  "period_comparison": {},
  "resolution_by_category": [
    {}
  ]
}
{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}